I've been here in the past and loved it. I paid $25 for acrylic nails with shellac which was reasonable. I went in today for the same thing and they told me can't do the ombré French tip, irritated but okay with it I chose a different simple color. I go to pay and they charged me $45. Clearly they make up the prices as they go. Not to mention my nails are each a different shape and the color isn't even across my nails. They also had 5 kids running around screaming and playing. I won't ever go back.
We went to the salon to talk to the manager. He seemed concerned and asked for all the documentation from doctor visit. He told us he has insurance and that he wants to make it right. Almost 3 months have passed and no resolution. The rep at his insurance company takes days to respond to email asking for update. Last week the update was that she was waiting for the Salon Owner to provide documentation. I called the Salon Owner Kevin to see if he had provided the information to his insurance company. He was very rude to me on the phone. He said he provided the information to the insurance and he follows the states rules. He told me to work with the insurance company not to bother him. I asked if he could contact his insurance company to help get this resolved. He told me I would have to deal with the insurance myself.and that he was a busy business man and didn't have time deal with this issue. He won't be in business long if he doesn't take time to take care of his customers.
After 3 months have passed, Ilynns insurance company completed their investigation. The Nail Salon is not accepting any liability for my daughters infection. They state that we can not prove that she got infection from getting her nails done at the salon.
I had a very bad experience at this place. I asked the main lady to give my nails the "coffin" shape, which looked nothing like it. One side was squared off, the other straight, the tops were slanted.. when I went back for them to fix them, her husband got mad, he started being rude, and speaking their native language between them two. They were so upset, they called the owner and had him do my nails. He reshaped them and recolored them but rushed me out so now my nails are opaque and faded from the edges because he didn't allow them to dry properly. I paid $40, I deserved better than this.
Very poor customer service. I would not recommend. If I could give 0 star I would.
Update 8/30/2017
When we first reported the issue, he told us he wanted to take care of the issue. We would have been happy with getting a refund. He is refusing to do anything. Poor business.
My daughter went to ILynn's a few times and never had any issues. Back in June, she went there and had acrylics put on. That night her fingers had blisters on the tips and cuticles were all torn up. She went 2 days later and had them removed and got schllac. 2 days later I had to take her to urgent care since she was in such pain. Doctor diagnosed her with paronychia( a soft tissue infection around a fingernail that begins as cellulitis ).
Had the nicest mani and pedi tonight. Moneé(sp?) she did a fabulous job. My cuticles look amazing the hot stone massage was super relaxing. The massage chair is one of the best I’ve ever sat in. Will be returning.
I have been coming here for around 2 years great service great people have taught me a lot about my nails. My daughters now come here and they really enjoy their service as well. Whenever I have an issue with my nails they always take care of it free of charge and are very nice about it. Thankyou ILynn Nails!
Ilynn S Nails Spa is a US Spa based in Bellevue, Iowa. Ilynn S Nails Spa is located at 2403 Towne Centre Dr #200, Bellevue, NE 68123, USA.
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